Seralat
Make Way for Interactive Assistance

By Craig Marion, "This paper is an attempt to map the current landscape of techniques used to provide online user assistance. I've drawn them together and categorized them so that they can be assessed in terms of their effectiveness, used to their greatest advantage, and contribute to the development of new and better techniques." Read the article...

Posted by seralat at 03:46 PM on June 11, 2002
Filed in: IA - Practical Approaches