Mary Deaton, in her September 2001 Builder.com Web Shui column, comments on aspects of usability analysis appropriate for automated testing. "Potential clients of mine regularly complain that user-centric design costs too much to build. Usability testing in particular is said to be too expensive. To meet cost-conscious demands, a few enterprising dot-commers have produced tools that they claim will monitor your site, then tell you how to increase its usability. But a boxed solution seems too good to be true when it comes to usability.... I don't mean to imply that automation tools have no use for Web builders hoping to improve site usability. But you must consider the worth of a particular tool in your effort to improve usability and decide if the added value offsets the cost. " Read the article...