Beyond Usability:Process, Outcome and Affect in human computer interactions

"Users respond to interface 'beauty', and tend to relate usability to aesthetics in a fairly predictable fashion. Furthermore, users do not predict their own performance (process and outcome) accurately, especially at the early stages of use with a new interface. It is clear therefore from our studies of users that evaluations based on single experiences with technology do not provide stable estimates of long-term (or even medium-term) usability." From Andrew Dillon, of the Graduate School of Library and Information Science at UT Austin. Read the paper...

Posted by seralat at 02:45 PM on July 17, 2002
Filed in: IA - Academic Approaches, Interface Design & Layout, Usability